Shipping
Shipping Services – New Zealand & Australia
| Service | Estimated Delivery Time | Cost |
| New Zealand - Standard Shipping | 2-5 Business Days | $8 |
| New Zealand - Rural Shipping | 3-7 Business Days | $12 |
| Australia - Standard Shipping (semi-tracked) | 5-10 Business Days | $28 |
Please note: Estimated delivery times are a guide only and may vary depending on the courier. All orders are shipped with tracking so you can follow your parcel every step of the way.
Order Processing
Our team will carefully pack and dispatch your items within 1–2 business days of receiving your order. Once your order is placed, we’re unable to make changes, so please double-check your selection. Shipping time frames are in addition to our processing time, and while we always aim to get your order to you as quickly as possible, delivery times are not guaranteed.
Tracking Your Items
After placing your order, you’ll receive an order confirmation email - please make sure you enter your email correctly at checkout. If you don’t see it, check your junk/spam folder, and if it’s still missing, email us at satocapsule@gmail.com or DM us on Instagram.
Once your order has been dispatched, you’ll receive a shipping confirmation email including your NZ Post tracking number. Click the tracking link to follow your parcel, or enter the tracking ID on the NZ Post website (Australia shipping are only semi-tracked).
Cancellation Policy
We are unable to cancel or modify orders after checkout, so please double-check your selections before placing your order. If there’s an issue with your item once it arrives, we’ll work with you to find a solution and ensure you’re happy with your purchase.